RMA Procedures

All RMA requests may be filled in "RMA FORM" or faxed to 949-252-0337.

Each request must include the product's invoice number & serial number along with a brief description of the problem.

An RMA number & Shipper call tags will be issued within 48 hours (for domestic shipments).

Customer needs to return product to specified warehouse within 2 business days from receipt of Shipper call tags.

Customer Credits & restocking fees are always issued based on "current pricing". All Credits will be issued in the form of a Cashiers Check for the entire value of the Credit & made out to the customer's name (individual/company), irrespective of customer payment method (Credit Card/Cash/Check).

Credit is issued only after we have verified receipt of RMA'd product in new, unopened, undamaged & resellable condition. Otherwise, restocking fees may apply.